Terms & Conditions

These Terms and Conditions apply to all purchases made through the official website of Sandra London,  and reachable via info@sandralondon.com.
By placing an order with us, you agree to these terms in full.

1. Applicability

By placing an order on our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
These terms apply to every transaction between Sandra London and its customers.

2. Product Information

We make every effort to ensure that all products, descriptions, and images on our website are accurate and up to date.
However, occasional typographical errors or minor inaccuracies may occur.
In such cases, Sandra London reserves the right to correct any errors without prior notice.

3. Orders and Payments

  • Orders will only be processed after full payment has been received.

  • Available payment methods may vary depending on your country or region.

  • Customers are responsible for verifying which payment options are supported in their location.

  • Sandra London reserves the right to cancel or refuse any order in cases of suspected fraud, incorrect payment details, or other irregularities.

4. Processing and Delivery

  • Processing time: 1–3 business days

  • Estimated delivery time: 3–7 business days (depending on your location)

  • All shipments are sent directly from our supplier in China.

We work with reliable logistics partners to ensure smooth and timely delivery.
Please note that shipping times are estimates and may vary due to customs procedures or courier delays beyond our control.

5. Returns and Cancellations

Please refer to our dedicated Return Policy page for detailed information on return conditions, procedures, and customer obligations.
By completing a purchase, you acknowledge and agree to the terms stated in that policy.

6. Liability

  • Sandra London is not liable for any loss, delay, or damage that occurs during shipping if the tracking information confirms that the package was delivered to the address provided by the customer.

  • Customers are fully responsible for ensuring that their delivery address is correct and complete before finalizing an order.

  • Any address changes must be communicated within 24 hours after placing the order.

7. Intellectual Property

All content published on the Sandra London website — including but not limited to text, images, graphics, and logos — is the exclusive property of Sandra London.
Reproduction, distribution, or modification of this content without written permission is strictly prohibited.

8. Complaints Procedure

If you have a question, concern, or complaint regarding a product or order, please contact us in writing at info@sandralondon.com.
We aim to respond to all inquiries within 5 business days and will do our best to resolve any issue promptly and fairly.

9. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with Dutch law.
Any disputes arising from these terms or from a purchase made through our website will be exclusively handled by the competent courts in the Netherlands.