Privacy Policy

This Privacy Policy applies to all services provided by Sandra London,  and reachable via info@sandralondon.com.

We value your privacy and are committed to protecting your personal information.
All data you share with us is handled with the utmost confidentiality and in full compliance with applicable data protection laws.

1. Information We Collect

We collect personal information that you provide to us when you interact with our website — for example, when you place an order, create an account, or contact our customer service team.
This information may include:

  • Full name

  • Address details (shipping and billing)

  • Email address

  • Phone number

  • Payment details (processed securely via trusted payment providers)

  • IP address and device information

  • Activity on our website (pages viewed, actions taken, etc.)

2. How We Use Your Information

Your data is used for legitimate business purposes, including:

  • Order Fulfillment: Processing, confirming, and delivering your purchases.

  • Customer Service: Providing assistance and answering your questions.

  • Account Management: Managing your personal account and purchase history.

  • Service Improvements: Enhancing our website’s performance and user experience.

  • Marketing Communication: Sending you updates, promotions, or special offers (only if you have consented).

  • Legal Compliance: Meeting any applicable legal obligations or requirements.

3. Sharing Your Information with Third Parties

We only share your personal information with third parties when it is necessary for the operation of our business or required by law.
Examples include:

  • Payment providers (for secure transactions)

  • Shipping carriers (to deliver your orders)

  • Technical partners (for hosting, analytics, or email distribution)

All third parties are carefully selected and are required to handle your data securely and responsibly.
We never sell or rent your personal data to others.

4. Data Retention

Your personal data will be stored only for as long as necessary to fulfill the purposes described above, comply with legal requirements, or resolve disputes.
After this period, your data will be securely deleted or anonymized.

5. Cookies

Our website uses cookies to enhance functionality, analyze traffic, and improve your shopping experience.
Cookies help us understand visitor behavior, personalize your experience, and optimize our marketing.

You can adjust or disable cookies through your browser settings.
Please note that disabling cookies may affect certain features of our website.

6. Your Rights

As a customer of Sandra London, you have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or outdated information

  • Request deletion of your data (“right to be forgotten”)

  • Restrict or object to data processing

  • Request a copy of your data (data portability)

If you wish to exercise any of these rights, please contact us at:
📧 info@sandralondon.com

We will respond to your request as soon as possible, but no later than 30 days.

7. Contact Details

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us using the details below:

Email: info@sandralondon.com
Business Hours: Monday – Friday, 9:00 AM to 5:00 PM (GMT)

8. Updates to This Privacy Policy

Sandra London reserves the right to update or modify this Privacy Policy at any time.
Any changes will be published on this page with an updated “Last Updated” date.
We recommend reviewing this page regularly to stay informed about how we protect your personal data.